Context

You're trying to access the customer portal but cannot login even when using the verification code sent to your email address. The login process fails despite entering the correct code.

Answer

This issue is typically caused by browser compatibility limitations with the customer portal. The portal requires specific browser settings to function properly, particularly regarding third-party cookies.

Supported browsers and requirements:

• Chrome: Fully supported

• Firefox: Supported with specific cookie settings enabled

• Safari: Not supported

• Incognito/Private browsing windows: Not supported in any browser

To resolve this issue:

1. Ensure you're using a supported browser (Chrome or Firefox)

2. Make sure you're not using an incognito or private browsing window

3. Check that your browser settings allow third-party cookies:

   • For Firefox, follow the Mozilla support guide to enable third-party cookies

   • For Chrome, ensure third-party cookies are not blocked in your privacy settings

4. Try clearing your browser cache and cookies

5. Attempt to login again with the verification code

The third-party cookie requirement is necessary to prevent simultaneous logins across multiple portals, especially for users who belong to multiple accounts in the system.

If you continue to experience issues after following these steps, please contact support with details about your browser type and version.