Context

When connecting Criteo Retail Media in Adverity, some accounts may not appear even after a successful re-authorization. This typically affects accounts that belong to a Private Market network (e.g., accounts categorized under a retailer's Private Market rather than the standard Criteo Network).

Answer

If your Criteo Retail Media Private Market accounts are not appearing in Adverity after re-authorization, the issue is related to missing explicit consent granted to the app for those specific accounts.

To resolve this, you will need to grant explicit consent to the Private Market accounts for the Adverity app. To complete this step, it is recommended to reach out to your Criteo representative directly, as they can assist with enabling the necessary permissions on Criteo's side.

Once the consent has been granted, re-authorize your Criteo Retail Media connection in Adverity and the accounts should become accessible. You can refer to the Adverity Criteo documentation to ensure all prerequisites are fulfilled when re-authorizing.

If you continue to experience issues after completing these steps, please contact support@adverity.com for further assistance.